![]() And as an organization, you can also retire redundant voice services, saving the cost of operating a fixed line and just pay for a mobile number. All voice and data communications are run over the same Microsoft 365 security and compliance backbone. And there are privacy, security, and compliance advantages too. Whether you’re working between your home and the office or you’re a frontline worker, there are fewer reasons these days to be tethered to your desk. Right, Jeremy, this is a mobile-first approach, which is particularly relevant in the new way of hybrid work. And if you’ve done this before using mobile data from a car or on a train, you know just how frequently those calls can drop. You know to do something like this previously, you’d have to have a really good data connection, then you’d have to navigate to the Teams app and use the Teams dial pad, which not everyone is familiar with. The beauty of this solution is that this is network and device agnostic, and it just works all the time. On the backend, as you shift between devices and locations, we are able to switch seamlessly from your mobile voice network to your data network ensuring that you can work from anywhere with consistent call quality. ![]() ![]() This uplift to the Teams app automatically connects the same call with data and VoIP. And during this call, once you arrive at the office you can even uplift it to a Teams call on your laptop and add video or more people. For example, you can make a call from your mobile, starting in your car, using the provider’s voice network. And you know, at any point, you can uplift from a phone call to a high fidelity Teams collab experience seamlessly. We wanted people to be able to make and receive phone calls just like they would from their native dialer. So do you have to do anything differently when you make phone calls or receive phone calls? How does that Teams integration work here? That means instead of two business numbers for your landline and mobile phone, you can optimize for just one SIM-enabled mobile number and calls are routed simultaneously to your mobile phone, desk phone or PC. Leveraging the reliable connectivity fabric between our telco partners and the Microsoft cloud, we are now able to deliver the first fixed mobile convergence productivity solution for business. ![]() You know, Operator Connect Mobile is built on the foundation of Operator Connect, where we can actually configure fixed line telephone numbers for integration with Microsoft Teams, so that when you make a call in Teams it uses our super fast network backbone in Azure to carry the voice traffic, which is then routed through our telco partners who use their network fabric to connect the call to the recipients PSTN phone number. And we wanted to deliver an experience in Teams that’s integrated with the native dialer, so it actually fits very naturally into people’s default usage patterns. Yeah, today people can get most of what they need done on their mobile phones. So, how does Operator Connect and Mobile fit into this picture? Now, if you missed that episode, check out aka.ms/TeamsPhoneMechanics. You know, a few months back we actually introduced Teams Phone and the Operator Connect Service. And thanks so much for joining us today. ![]() And to walk us through all the updates, I’m joined today by Mahendra Sekaran, Engineering VP on the Teams team. And keep watching to see the quick admin steps to set it all up. Now we’re going to demonstrate how this also gives you enterprise-grade security and consistent call quality as you move between mobile voice and data networks. Up next, we’ll take a closer look at the new Teams Phone Operator Connect Mobile Service, an industry first that lets you use a single SIM-enabled mobile phone number across your company provided mobile, desk phone, and Microsoft Teams. Keep getting this insider knowledge, join us on social: Join us on the Microsoft Tech Community:.You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft. We are Microsoft’s official video series for IT. Watch our previous Teams Phone and the Operator Connect service episode at Unfamiliar with Microsoft Mechanics? ![]()
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